Underwriting the Conversation

Underwriting the Conversation

Podcast Several years back, I attended an Accenture event where Don Tapscott, author of Wikinomics, headlined a lunch for senior executives from a cross-section of industries. He spoke compellingly on the subject of how...
The Customer Journey

The Customer Journey

Podcast Doug Fletcher has a long list of fans, brought close by his easy laugh, charming tidewater drawl, and a razor-sharp intellect. After meeting when our kids were still young, I too came to quickly admire his simple way...