Sales or Marketing?

Sales or Marketing?

Podcast Don Scales runs Investis, a large digital communications agency. He is a marketing guy who talks about brands and their power to convey compelling stories. But he is also a numbers guy who holds a degree in chemical...
The Problem with “No Problem”

The Problem with “No Problem”

Article Danger Words The two most dangerous words in the world of professional services are, “No problem.” “Can you help us with our cyber-protection issues?” “No problem.” “Would you be willing to help us with our CX?” “No...
The Good Stuff

The Good Stuff

Podcast As You Sow, So Shall You Reap Levison Wood knows something about generosity and so does Kris Klein. As documented in his Walking the Himalayas series, Wood shared a meal with Kirgiz shepherds in the Wakhan Corridor in...